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  • What's the refund policy?
    Cancellation & Refund In order to cancel and receive a full refund, you must cancel your reservation at least 24 hours prior to the start time. If you cancel a reservation less than 24 hours prior to the start time, you may receive a 50%-refund. If you cancel a reservation within 2hrs before the game starts, or you do not show up, you will not be refunded. Once your reservation is canceled, your payment will be refunded to your original payment method.
  • Can I cancel my reservation?
    Yes. Just leave us a message here by using the online chat or the email form below and we will cancel your ticket on our end. Please read our cancellation policy carefully and confirm which reservation would you like to cancel.
  • What if I want to rent a court and host a private event?
    Please contact us by using the online chat, or using the message form below, or sending us an email to
  • How do I stay connected with Let'sPlayHoops?
    We post both basketball events and socializing events in our WhatsApp and WeChat groups. Please leave us a message with your contact info and we will send invitation to you.
  • Where do I see the highlight videos of my games?
    Please follow us on Youtube, Instagram and Red(小红书), @letsplayhoops. We post the edited highlights in different forms in those channels.

Other Questions? Let's Chat.

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